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Select a category, or scroll down to browse all categories and questions.

1. About CafePress
2. Your Account
3. Images
4. Building Your Store
5. Customizing Your Store
6. Promoting Your Store
7. Sales, Referrals, and Getting Paid
8. Shipping, Quality and Exchanges
9. Specific Product Questions
10. Copyrights, Trademarks, and Legal Issues
11. Technical Info About The Printing Process
12. Other Resources for CafePress Storeowners
13. About This FAQ

About CafePress

• What does CafePress do?
• How much does it cost to sell things at CafePress?
• How much technical knowledge will I need to run a store at CafePress?
• How does CafePress make money?
• How can I contact CafePress customer service? How about technical support?
• How long has CafePress been around?
• How did CafePress get its name?
• Is CafePress a privately owned company, or have they IPO'd?
• Where is CafePress located (in the real world)?

Your Account

• How do I log into my account and check my sales or add new products?
• How do I setup an account with CafePress?
• Can I use one account to run several stores?
• How do I close my CafePress account?
• I can't login! What do I do if I've lost my CafePress Account Password?

Images

• What's the difference between a GIF and a JPEG?
• If I have real pictures/photos, can I mail them to CafePress and have them put on a t-shirt?
• What is the "image basket"?
• Is there a better way to organize my image basket?
• What resolution/dpi should I scan a photograph at if I want to use it on a product?
• How can I format my image so it'll wrap all the way around a mug?
• Does CafePress accept any formats besides GIF and JPEG?
• Can I make a design from an animated GIF?
• What programs can I use to make changes to an image? Where can I get them?
• Can I replace an image in my image basket with another one? I want to instantly change over all the products with that design to another design.
• Is there a limit to the number of images I can keep in my image basket?
• The image on my products is too small! How can I make it bigger?
• I have an idea for an image -- is there a way I can have someone make it into a design for me?

Building Your Store

• How do I start building my own store at CafePress?
• Why can I only add one of each kind of product to my store? How can I have more than one t-shirt in a store? (Or more than one cap, etc.)
• How do I add products to my CafePress store?
• What's a good price to charge for a t-shirt? A mug? A cap?
• Can I change the order of the products in my store?
• How do I link to my store(s)? Can I cross-link several stores?
• How should I name my stores? Does it make a difference how I name them?
• When I'm setting up my store, should I fill out the Classification section (keywords, categories, average age and gender information)? What is that information used for?
• What does it mean to make my store "Private"? Does it make a difference?
• How can I organize a store with multiple designs and categories so that my customers are not overwhelmed?

Customizing Your Store

• How can I make my store look like the rest of my existing website?
• Can I add a background tile to my page at CafePress?
• How can I get rid of the CafePress content on my store?
• Can I host my store(s) on my own website?
• How can I get CafePress to really customize my store, like those special corporate sites?
• Why can't I use the form tag in the store customization box at CafePress?
• D'oh! I used a form tag (or some other broken HTML) and now my store customization page doesn't work. What can I do?
• How can I change the colors in my CafePress store, like text color, link color, background color, etc.?
• I sell other things on my website besides CafePress products. How can I combine the two so my customers don't have to make two orders?

Promoting Your Store

• How can I advertise my store offline?
• Where can I find t-shirt directories online that can list my store(s)?
• What are some basic ways I can advertise my store online?
• What's the best way to get my store listed in the search engines?
• Does CafePress have a directory of stores/products?

Sales, Referrals, and Getting Paid

• When and How do I get paid?
• How can I find out if I've sold anything?
• How can I get referrals?
• What is the PSP program? Does it still exist? How does it work?
• What does the entry "[Month] PSP Adjustment" under Adjustments mean on my Sales Reports page?

Shipping, Quality and Exchanges

• What kinds of shipping are offered by CafePress?
• Does CafePress ship outside the U.S.?
• How long does it usually take for CafePress to ship an order?

Specific Product Questions

• Why aren't limited edition products available all the time?
• Where are the hooded sweatshirts?

Copyrights, Trademarks, and Legal Issues

• What's the difference between a copyright and a trademark?
• If I upload an image to CafePress, who owns the rights to my design?
• Can I print and sell a design if I don't own the rights to that image?
• How can I protect the rights to my images?
• What's a watermark? How can I put one on my image?
• I'd like to sell a design on my products, but I'm not sure who owns the rights to it. What should I do?

Technical Info About The Printing Process

• What printing process does CafePress use on the coffee mugs and mousepads?
• What process does CafePress use to print the t-shirts and other garments?
• What printing process does CafePress use for the hats (baseball and bucket)?
• Where can I find out more about the technical side of printing t-shirts and things?

Other Resources for CafePress Storeowners

• What is the T-Shirt Countdown?
• Are there any discussion boards where I can talk with other cafepress store owners?
• Where can I find out more about selling t-shirts/products online?
• Are there any other sites with services like CafePress?

About This FAQ

• Who is responsible for adding information to this FAQ?